Terms of Use

 

Shop policies

Last updated on 29th January, 2019

Shipping

Processing time

If your item is going to be made to order, you will need to allow at least three weeks - it does vary with the seasons, so please do get in touch if you have a deadline to meet.

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

United Kingdom: 1-3 business days

North America: 2-3 weeks

I always do our absolute best to meet these shipping estimates, but can't guarantee them. If you have a tight deadline do let me know.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Workshops

In the rare event that I need to cancel a workshop, you will receive a full refund. If you are unable to attend a workshop then you must give me a minimum of 48 hours notice and you will receive a workshop credit for another workshop. After this withdrawal period,credits will not be given due to my small class size.

Payment options

Secure options

  • Pay with Visa

  • Pay with Master Card

  • Pay with American Express

  • Pay with Discover

  • Pay with PayPal

  • Buy with Apple Pay

Squarespace and Stripe keeps your payment information secure.

Returns & exchanges

I gladly accept returns and exchanges other than bespoke items (see below).

Just contact me within 14 days of delivery

Ship items back to us within 30 days of delivery

I don't accept cancellations on bespoke orders

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy

I will only use your shipping and billing address, and contact information

  • To communicate with you about your order

  • To fulfill your order

  • For legal reasons (like paying taxes)

    View our full privacy policy here

Seller details

Rachel Warrillow

Warrillow Studio
99 Addison Road
Kings Heath, Birmingham B14 7EP
United Kingdom