Terms of Use


Shop policies

Last updated on 27 April, 2017


Processing time

The time we need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

United Kingdom: 2-3 business days

North America: 2-3 weeks

We always do our absolute best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Payment options

Secure options

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay

Squarespace and Stripe keeps your payment information secure.

Returns & exchanges

We gladly accept returns and exchanges

Just contact Warrillow within: 14 days of delivery

Ship items back to us within: 30 days of delivery

We don't accept cancellations

But please contact us if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy

I will only use your shipping and billing address, and contact information

  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)

    View our full privacy policy here

Seller details

Rachel Warrillow

Warrillow Studio
99 Addison Road
Kings Heath, Birmingham B14 7EP
United Kingdom